BACKORDERS: All orders will be held for out of stock
items. If these items will be longer than 4 to 5 weeks we will ship
what is currently available and adjust the charges to reflect the change.
Questions concerning soundtrack information send email to: firstname.lastname@example.org
Questions concering orders that have been placed, send email to: email@example.com
RETURN POLICY: Only unopened CDs, DVDs and Blu-Rays will be accepted for refund to a customer's account. Screen Archives must be contacted for a return authorization within 30 days of the shipping date for domestic customers and within 45 days for international orders. Returns may be declined and returned upon receipt if prior authorization is not obtained or the items are not returned in the required condition specified.
Special order items (CDs not normally stocked) cannot be returned.
DAMAGED CDs: Customers may contact us via email at firstname.lastname@example.org
or by calling 1-540-635-2575
TWILIGHT TIME RETURNS POLICY DEFECTIVE DISC?
If you suspect a "defective" disc please check your player settings and make sure your machine has the latest updates from its manufacturer. If necessary, try the suspected disc on another player. We use only professional replicators; therefore, defective discs are very rare. If the disc still won’t play, please contact us within five days of receipt with the problem to secure a return authorization number and send the disc back for inspection. If we determine that the disc is indeed defective,, we will resend a new disc or refund, including the cost of your return postage. However you must first obtain return authorization approval PRIOR to returning your disc.
DEFECTIVE PACKAGE? If the disc is okay but the print packaging and/or case is damaged in transit, we will provide a new case and sleeve only upon evidence of the damage. Please email a picture of the damage to our fulfillment distributor at email@example.com. –TWILIGHT TIME